Common questions
I am not receiving the SMS verification code
Check your signal, wait 30 seconds, and tap Resend code. If it still does not arrive, confirm the phone number is correct (including country code) and try again. If the issue persists, email us with your number and approximate time of attempt.
I forgot my password
On the login screen, tap Forgot password?, verify your phone number via SMS, and set a new password. Your account and content stay intact.
I want to delete my account
Open Settings → Delete account in the app, or email support@gumoreh.com from the phone number tied to your account, or include your username in the message. We will confirm and complete the deletion.
I want to report a user, vibe, or place
Inside the app, tap the menu (•••) on the user, vibe, or place and choose Report. For urgent safety concerns, contact your local authorities first, then email support@gumoreh.com.
I run a venue and want to register or claim it
In the app, open the place from the map and tap Claim this place. For multi-venue businesses or franchises, email support@gumoreh.com with the place names and addresses.
A payment failed or I was charged twice
Payments are processed via Razorpay. If you see a failed charge that was still deducted, it usually reverses within 5–7 business days. Email support@gumoreh.com with the order ID and we will look into it.
Push notifications are not arriving
Confirm push is enabled for Gumoreh in your device settings. Check Do Not Disturb / Focus mode. Force-close and reopen the app once. On Android, also check the per-channel notification settings (Chat, Likes, Mentions). If still broken, email us your device model and OS version.
Press & partnerships
For press, partnerships, or partnership proposals, reach us at support@gumoreh.com.
Still stuck?
Email support@gumoreh.com and include your device, app version, and a short description of what happened. Screenshots help a lot.